SOBELLASHOP / FAQS
Answers for choosing and receiving your home piece.
Find preparation times, delivery information and the conditions to check before ordering.
When is shipping free?
Free shipping is offered for orders over zł260 to most countries such as Poland. Orders below zł260 have a zł90 shipping fee.
How long is order preparation?
Order preparation takes 1–2 weeks. Delivery time is the process time plus shipping time.
Which payment method is available?
PayPal is available. The final order total is calculated at checkout.
Can I change or cancel an order?
Order information can be changed within 24 hours and an order can be canceled free of charge within 24 hours. Shipped orders cannot be modified or canceled.
What is the return window?
Eligible returns may be requested within 14 days of receipt. Items must be unused, in their original packaging and complete with accessories. Custom products, accessories such as light bulbs, and bulk orders of three or more identical items are excluded. Return shipping and restocking fees may apply. Contact support before sending anything back and read the full return conditions.
Where can SobellaShop ship?
Products can be shipped to most countries such as Poland and currently cannot be shipped to Ukraine. Contact support for other destinations.
How can I contact SobellaShop?
Email [email protected] Monday–Friday, 9 AM–6 PM (GMT+8), or use the Contact Us form.
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